3 Questions to Ask a Potential IT Provider

At The Logic Group, we take pride in providing IT and network services that make our client’s businesses more successful. So here are three important questions that you should ask when you’re looking for a new IT partner.

  1. “Are You Certified?” This is an important one. Thanks to technology that seems to change at the speed of light, it’s important for any IT provider to stay on top of the latest best practices, software and hardware news. At The Logic Group, we make an ongoing investment in keeping our team up-to-date so that they can provide the best advice to our clients.
  2. “Are You Local?” Some IT and networking companies outsource their helpdesk resources, servers and other critical activities. Not The Logic Group! We’re proud that the same team that serves our clients day in and day out also provides help desk support.  And even our cloud servers are local – thanks to our Philadelphia Naval Yard data center.
  3. “Are You Responsive?” What’s the average turnaround time on a basic help ticket, a CPU crisis, or a server crash? If it takes more than a day for your vendor to respond, or more than a few minutes in a crisis situation, that’s too long. At The Logic Group, we’re responsive, 24 hours a day, 7 days a week, 365 days per year.

If you’re looking for an IT and networking partner that’s certified, local and responsive, contact us today!